From Kafkaesque Bureaucracy to Concierge Service
In Government 3.0, former NSW Minister Victor Dominello shares a powerful roadmap for the evolution of the public sector. Drawing from his experience leading one of the world's most advanced digital transformations, Dominello argues that we must move beyond the 'slow elephant' of traditional government toward a system that puts service at the center.
We are in a step-change moment for humanity. While corporations use data to drive profits, Dominello asks the critical question: Who benefits?. This book is a plea for governments to get ahead of the times—to use AI and digital technology not for surveillance, but to ensure that even the most vulnerable citizens don't fall through the cracks.
Key Insights- The Evolution of Government: Discover the journey from 'Government Zero' (paper-based) to 'Government 4.0' (intelligent, proactive systems).
- The SPRITE Framework: Learn the six non-negotiable pillars of digital trust: Security, Privacy, Resilience, Inclusion, Transparency, and Ethics.
- Productivity through Innovation: How digital infrastructure like the 'GX5'—Digital ID, Skills Wallets, and Digital Health Records—can unleash massive economic value.
- The 'Minister for Time': Why modern governments must be as accountable for every minute they take from citizens as they are for every dollar in taxes.
- Case Studies in Success: From the NSW Digital Driver Licence to Estonia's 'X-Road' and Rwanda's 'Irembo' platform.
About the Author
Victor Dominello is a global pioneer in digital identity and public sector transformation. As the world's first Minister for Customer Service and Digital, he led the creation of the $2.1 billion Digital Restart Fund and the Service NSW app. Today, he serves as CEO of the Future Government Institute (FGI), helping leaders worldwide navigate the transition to Government 3.0.